Store Policies

We reserve the right to limit quantities on regular or specially priced products.  

** Please Note: ALL Shipping charges only cover shipping costs to your country. You are also responsible for all customs, duties, and taxes that may be charged by your country.

How do I return an item purchased?


Please contact sales@clockworkracingengines.com for more information on returning an item.

Refund/Return Policy:

Product must be in 'new & unused' condition, in it's original package for a refund unless otherwise stated from our management.  A receipt is also required.

 We only accept returns for exchange or refund 15 calendar days after delivery of the product. At our sole discretion after 15 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

    * -without showing signs of wear or damage in any way

    * -within 15 calendar days of the delivery date (after 15 days no returns are allowed)

    * -must not be a special order or a custom order

    * -unless noted that it cannot be returned or has a different return  policy time period other than that 15 days noted in that item's  particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item/items once we receive it/them.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 15 days of purchase if you intend to return ANY item back to our store. Items returned to us AFTER 15 days and WITHOUT contacting us will NOT be refunded.  We do not cover shipping costs on any returns do to warranty/exchange/refunds.

Customer is responsible for all shipping costs.

Overdue Accounts:

Overdue accounts will be subject to a 2% per month fee.